Sprint sucks.
When we tried to cancel our service, they insisted on billing us for the whole cycle, even though we were cancelling mid-cycle. Fine.
Our last bill just added insult to injury.
- The salutation: “Hello! It’s your anniversary. You have been our valued customer for 6 years. Thank you.” We’ve actually been customers longer, but previously under Dina’s name, not mine. A bit insulting when they’re telling us this as they milk another $50 out of us.
- Not only did they bill us for the full cycle. They started another cycle and billed us for one day of that too. Sure, it was only $3.50, but the implied corporate flipping off your “valued customer” was maddening.
We told Sprint that we’d be back in 2 years. They seem to have done everything possible to make sure we go with someone else when that time comes.